This application is a comprehensive service and ticket management solution for the packaging industry allowing effective collaboration between OEMs and their customers. It enhances digital and real-time visibility to the equipment information. Operators or Tech from the customer side can log cases and collaborate with the OEMs service team from an integrated, easy to use mobile app and a web portal.
It provides the OEM teams the ability to connect, visualize, and act on customer issues within the defined Service Level Agreements.
Key Features:
* Ticket management
* Self guidance for troubleshooting
* Remote collaboration through AR/VR
* Performance monitoring